This policy covers subscription fees paid to PointEight for use of the software. It does not cover payments that your own customers make to you — those are commercial transactions between you and your customers, facilitated through our payment gateway partner.
1. Subscriptions
- Plans are billed in advance for the chosen cycle (monthly or annual).
- You can cancel anytime from settings or by emailing us; cancellation stops the next renewal.
- After cancellation you keep access until the end of the current paid period.
2. Refunds
- Subscription fees are generally non-refundable for the current billing period once it has started.
- If you were charged in error, or a technical fault made the service materially unusable, contact us within 7 days and we will review and, where fair, issue a full or pro-rated refund.
- Approved refunds are returned to the original payment method, typically within 5–7 business days.
3. Customer payments (collections)
Payment links we help you send collect money from your customers to you via the gateway. Any refund of such a payment is a matter between you and your customer; you can initiate it through your gateway dashboard. PointEight does not hold these funds.
4. Contact
Refund requests and billing questions: billing@pointeight.app.